Welcome to EatO. In order to use our services, you must agree to these Terms of Use. These Terms of Use are important and contain many legal disclosures that you should read carefully - including terms of sale that apply when you buy something through us, as well as other terms that specify permissible uses of our services. 

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If you have any questions about these Terms of Use email us at info@eato.ai. 
These Terms of Use were last updated on November 20, 2024. Version 2.0

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ACCEPTANCE OF TERMS OF USE

EatO ("EatO" or "us" or "our") operates www.eato.club, mobile native applications, the mobile versions and any individual sites or merchant-specific, product-specific, area-specific, or other physical location or Event sites we have now or in the future. By using our Site and any EatO Services available through or otherwise described within the Site, you as the User agree to these Terms of Use, our Privacy Policy (https://www.eato.ai/privacy-policy), and any additional terms applicable to certain programs in which you may elect to participate as any of the same may exist from time to time (collectively, these "Terms of Use" or this "Agreement"). By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

The Platform is owned and operated by Eatoye Solutions (OPC) Private Limited, a private limited company incorporated under the Companies Act, 1956 and having its registered office at No. G1, D No 4/608, Ground Fir, V O C Street, Omr Road, Kottivakkam Chennai Chennai TN 600041, India. For the purpose of these Terms of Use, wherever the context so requires, "you", “user”, or “User” shall mean any natural or legal person who shall transaction on the Platform by providing registration data while registering on the Platform as a registered user using any computer systems. The terms "EatO", "we", "us" or "our" shall mean Eatoye Solutions (OPC) Private Limited.

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DEFINITIONS

• “Events” or “Event” means Host sponsored or promoted event(s) where EatO coordinates services with Merchants.

• “EatO Services” means any goods, services, content, or offers provided to a User whether onsite, off premises, online, public location or Merchant’s location. EatO sells EatO Services on behalf of the Merchant under the following categories:

  • “Catering” means a Host placing an order for an Event. The Host chooses the Merchant(s), items, quantities, and applicable logistics such as delivery location and time. These orders may be bespoke or blanket orders that cover an extended period of time.

  • “Offers” means a gift certificate, discount, coupon and/or voucher offered to Users that they may redeem for a Merchant’s products and/or services.

  • “Popup” means a Merchant coming to a Host’s site and serving food and/or providing beverages or other EatO Services to Users. Popup Events may be prepaid by the Host, subsidised, or fully paid on site by the Users.

  • “Delivery” means an online ordering platform that is utilised by a Host to allow their Users to choose their selection before the order is placed.

• “Hosts” means third parties that provide access to the Merchants and make EatO Services available to you. These may include your employer, commercial or residential property managers, channel partners, government entities, hospitals, sports and entertainment venues, schools, individuals or ad hoc groups.

• “Merchant” means a restaurant, catering company, bar, food truck, ice cream shop, manufacturer, distributor, brewery, winery, chef, or any other company or individual providing or assisting in providing EatO Services.

• “Sites” mean electronic and physical locations where Users have access to EatO Services. Electronic locations include EatO's website and mobile applications (“Electronic Sites”). Physical locations include Host owned or managed locations such as work places, schools, shopping centers, hospitals, government buildings, meeting spaces, lobbies, sports and entertainment venues, or public spaces (“Physical Sites”).

• “User” means a user of the EatO Services or Sites.

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Who can use your website; what are the requirements to create an account

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In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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Key commercial Terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

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Return and refund policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: [list of items].  If you return food that you purchased or receive a refund, any Points you received as part of the initial purchase will be deducted from your Points balance for the amount of the return or refund. EatO reserves the right to change how Points are earned, deducted or rewarded, or any other terms related to Points, such as Point expiration, at any time and without advanced notice

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Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

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Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of EatO platform. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. You recognise and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

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Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

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Indemnification

You agree to indemnify and hold Eatoye Solutions (OPC) private limited harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Eatoye Solutions (OPC) private limited, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Eatoye Solutions (OPC) private limited assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

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Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

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Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of [Name of Country / State], without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in [Name of the city of the courts]. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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Customer support details & contact info

info@eato.ai  

No. G1, D No 4/608, Ground Fir, V O C Street,

OMR Road, Kottivakkam

Chennai TN 600041 IN